Refund policy

Last updated: July 9, 2025

At NAOPARIS, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

60-Day Money-Back Guarantee

We offer a 60-Day Money-Back Guarantee from the date your order is delivered.

If you're not completely satisfied with your purchase, simply contact us within 60 days of delivery to request a return.

Return Eligibility

To be eligible for a refund:

Your return request must be submitted within 60 days of delivery.
Items must be returned in clean condition.
Items must be free from damage caused after delivery.
Proof of purchase is required.

For hygiene reasons, we reserve the right to refuse returns that show excessive wear, misuse or intentional damage.

How to Start a Return

Before returning any item, please contact our Customer Support team.

Email: hello@naoparis.com

Please include:

Your order number
Your full name
A brief explanation of your request

Our team will provide you with the appropriate return instructions.

Please do not send any items back without contacting us first.

Refunds

Once your returned item has been received and inspected, we will notify you by email.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to complete the refund.

Return Shipping

Customers are responsible for all return shipping costs.

Return shipping fees are non-refundable.

If your item arrives damaged, defective or you receive the wrong product, NAOPARIS will provide an appropriate solution at no additional cost.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

We will work quickly to resolve the issue and, where appropriate, provide a replacement or refund.

Order Changes & Cancellations

Orders are processed quickly to ensure fast dispatch.

If you need to modify or cancel your order, please contact us immediately.

Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale items
Products intentionally damaged after delivery

Contact Us

If you have any questions regarding this Refund Policy, please contact us.

NAOPARIS