Shipping Policy

Last updated: July 9, 2025

At NAOPARIS, we are committed to delivering your order as quickly and smoothly as possible.

Order Processing

All orders are carefully prepared and processed within 1–2 business days after your purchase has been confirmed.

Orders placed during weekends or public holidays will be processed on the next business day.

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Delivery Times

Estimated delivery time:

United Kingdom: 8–14 business days

Please note that these delivery times are estimates and may occasionally vary due to customs clearance, carrier delays or periods of exceptionally high demand.

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Order Tracking

As soon as your order has been dispatched, you will receive a confirmation email containing your tracking information.

You can use this tracking number to follow your parcel throughout its journey.

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Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer Free Shipping as part of special promotions.

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Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your purchase.

NAOPARIS cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

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Delayed Deliveries

Although most orders arrive within the estimated timeframe, unexpected delays can occasionally occur due to circumstances beyond our control.

If your order has not arrived after 20 business days, please contact our customer support team and we will investigate the shipment.

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Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Our team will work with the shipping carrier to find the best solution.

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Contact Us

If you have any questions regarding shipping or your order, please contact us.

NAOPARIS

Email: hello@naoparis.com